Privacy Policy

Privacy Policy

At Harlech Engineering, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.

1. Information We Collect

We may collect and process the following personal information:

• Contact Information: Name, email address, phone number, company name (when provided through contact forms or emails).

• Usage Data: IP address, browser type, pages visited, and other technical data collected automatically through cookies and analytics tools.

• Communication Data: Any information you provide when contacting us, including via email, phone, or our website contact forms.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support.

• To improve our services and website functionality.

• To send occasional updates or marketing information (only if you have consented).

• To comply with legal obligations and ensure security.

3. Data Sharing

We do not sell your personal data. We may share your data with:

• Service Providers (such as IT services or email hosting).

• Legal Authorities when required by law.

• We ensure any third-party processors comply with strict data protection standards.

4. Cookies

Our website uses cookies to enhance user experience and collect anonymous analytics data. You can manage your cookie preferences via your browser settings.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or as permitted by law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Object to certain data processing activities.

• Withdraw consent at any time (if applicable).

Please contact us at  info@harlech-tools.co.uk to exercise your rights.

7. Security

We take appropriate measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact:

Harlech Engineering
Unit 5 Ynyscedwyn Industrial Estate,
Ystradgynlais, Swansea SA9 1DT, Wales
Email: info@harlech-tools.co.uk
Phone: 01639 849044

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.